Mystery Shopping

 Want to ensure your representatives are giving the very best service to your customers? WESP Communications, LLC's Mystery Shopping Program can help! Our agents can evaluate and score customer service performance, upsell and cross-sell initiatives, and perform other key measures important to your business. Our tailored program can identify and improve customer service weaknesses and identify opportunities for growth. Furthermore, our mystery shopping programs can be conducted via email, tracking response times, grammar, punctuation, and the overall effectiveness of email interactions with customers. 

Program Highlights:

• 24/7 availability
• Provide solution-focused data
• Identify missed opportunities to up-sell or cross-sell
• Improve customer satisfaction
• Increase customer retention rates
• Tailored to your industry/program objectives

Contact WESP today to learn more about how we can develop a customized program to meet your goals.