4 Ways Call Center Automation Technology Limits Account Errors
Automation software is a beautiful thing for businesses. In the call center industry, gone are the days when operators used pencil and paper to manually check account information or working without prompted reminders to complete account actions. Working without automation technology often lead to operator errors when agents forgot to input necessary information for clients. […]
Industry Trends: Customer Habits Shifting to Text & Email
As a business owner, you are constantly looking to improve the way you serve and support your customers. One of the best ways to do that is making sure you are communicating effectively with your clients. Few things can be more frustrating to your business than when a client cancels last minute or is a […]
Should My Call Center Be Located Near Me?
When looking for a call center, many will start their search in close proximity to their business location. It can make sense to source locally when proximity matters. However, for remote technical services, should location be a factor? Check out our thoughts on how location can impact call center services, but not necessarily in the […]
Industry Trends: Shared Environment vs. Dedicated Agent
When considering a call center for your business, it’s important to have a general understanding of commonly used terms and systems in the industry. A basic knowledge on how call centers structure their support options can help save time, money, and improve the standard of service for your organization. Below are some of the different […]
Cost Saving Benefits of Shared-Environment Call Center Services
Thanks to omnichannel technology, WESP’s call center agents are now able to monitor multiple communication platforms for several different accounts simultaneously. Under this system, whether you receive a call, Facebook message, or website chat request, agents monitor and respond to customers’ comments and questions in real-time. Better yet, the interaction between all of your communication […]