20+ years Experience

Welcome to WESP Communications, LLC

Offering Inbound, Outbound, and Automated Call Center Services

“Providing professional, courteous, and timely service to every client”

Seamless

Whether we provide services for your company 24/7, after hours, or on weekends, WESP uses the latest technology to increase efficiency and effectiveness.

Customized

There’s nothing generic about your business, so why use a generic greeting or message format? WESP knows you need personalized service to stand out from others. We want to be an extension of your business!

Priority

Every client is our top priority. We do not offer paid-priority answering. Our Agents are highly-trained with vast industry experience, ensuring your customers are well taken care of.

About Us

SDVOSB (Service-disabled Veteran-owned)

William Evans, our owner, is a service-disabled veteran who spent over five years in the United States Army with the 82nd Airborne Division. William spent one year deployed in Afghanistan in support of OEF 11-12. He was medically retired from service in 2014.

Family-run business

With over 20+ years of industry experience, and a family history of working and managing in the call center services industry, WESP knows what it means to deliver exceptional service.

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Satisfied Customers

Who We Serve

Skilled Trades

HVAC, Plumbing, Contractors, Landscaping

Medical Field

Doctors, clinics, healthcare equipment, home health agencies, medical answering services
*HIPAA Compliant Secure Delivery*

Property Management

Commercial Real Estate, Apartment Complexes, Public Housing

Transportation Services

Towing, Commercial Drivers,
Plow services, Transporting

Professional Services

Legal Firms, Attorneys, Accountants, Financial Advisors

Media and Internet

Internet Providers, Cable Television Providers, Multimedia Companies

Our Staff

Meet Our Professional Staff

William Evans

Chief Executive Officer

Sherry Prato

Chief Operating Officer

Get A Quote

This list is not all-inclusive to the variety of businesses we serve.

FAQs

Service & Features

Are your agents based locally?

Yes, all of our agents are U.S.-based, trained professionals who deliver friendly and accurate support to your callers.

Can I customize my call answering script?

Definitely. We work with you to build a custom script that reflects your brand tone, values, and specific needs.

What happens if I miss a call?

You won’t. Our agents answer live, take messages if needed, and you’ll receive instant notifications via email, phone, or text message.

Can you handle appointment scheduling?

Yes, we integrate with your calendar system and schedule appointments based on your availability and preferences.

Can I update my instructions or script anytime?

Yes, you can update your call instructions or script anytime by phone, chat, or email with one of our customer service representatives.

Technical & Integrations

How secure is my data?

We use industry-standard encryption and comply with data protection standards, including HIPAA for medical clients.

Can I forward my existing business number to Wesp Communications?

Yes. It’s simple, and we’ll walk you through the setup so your calls flow smoothly to our agents.

Can I listen to my calls or read transcripts?

Yes. You’ll have access to call recordings and/or transcripts via request, depending on your plan.

Do you integrate with my CRM or help desk system?

We support many popular platforms. Let us know what you use, and we’ll help set up the integration.

Billing & Account Management

How does billing work?

We offer flexible, monthly subscription plans. Payments are processed securely and you can manage your subscription at any time.

Can I view or download past invoices?

Yes. You can request past invoices at any time with a customer representative or by email.

What if my call volume changes from month to month?

You can upgrade or downgrade your plan at any time to match your needs. Usage alerts can help you stay on top of your plan limits.

Can I update my billing details?

Yes, you can securely update your billing information at any time.

Do you offer 24/7 support?

We offer both 24/7 and business-hours-only support, depending on your plan.

Do you offer bilingual or multilingual support?

Yes, we offer English/Spanish bilingual support, and can accommodate additional languages as needed.

WESP

WESP in the News

PAlive! NEPA Alliance Interview November 2019

CEO William Evans on PAlive! to discuss using NEPA Alliance services to navigate the process to become Veteran’s Affairs certified Service Disabled Veteran Owned Small Business.

PAlive! NEPA Alliance Interview April 2019

CEO William Evans on PAlive! to discuss NEPA Alliance services on government proposals and contract writing.

Government Contracting

WESP Communications LLC (WESP) is a Vets First Verification Program Certified Service-Disabled Veteran Owned Small Business (SDVOSB). WESP offers professional inbound, outbound, and automated call center services. We are a family run business with over 20+ years of industry experience, and a positive and professional history of working and managing call center services. We proudly serve our community and clients with the same level of commitment as serving our country.

SDVOSB Certified by Vets First Verification Program
DUNS Number: 081298203
NAICS Codes: 561421 & 561422
Product & Service Codes: D304 & D399
CAGE Code: 85AT0
Accept Credit and Purchase Cards

Clients Feedback

Our Clients Reviews

Finally, a call support team that actually gets it.

Carla, Small Business Owner

We used to miss leads because we couldn’t keep up with the phone. Since bringing WESP on board, every call is answered promptly by someone who knows how to talk to our clients. It’s been a major upgrade for our business.

They’ve completely taken the pressure off our front desk.

Jonathan, Consultant

WESP handles our incoming calls so smoothly, our customers don’t even realize they’re speaking with a third-party team. It’s allowed us to stay focused on delivering service without constant interruptions.

A smart investment for any business needing consistent call coverage.

Eli, Founder

We tried managing phone calls in-house, but it wasn’t scalable. With WESP, we know every customer is being taken care of, even during our busiest hours. That peace of mind is priceless.

Reliable support that fits our business like a glove.

Brianna, Operations Manager

From day one, WESP showed a deep understanding of how we operate. Their agents follow our instructions perfectly, and our clients always have something positive to say after calling in.

Our phones are always covered — even when we're not.

Denise, Director

Whether it’s after hours or during the day, WESP never misses a beat. Their around-the-clock support ensures no opportunity slips through the cracks, and that’s helped us grow faster than expected.

It’s like having an in-house receptionist without the overhead.

Raj, Operations Lead

WESP made it easy to stay connected to our clients without adding to our payroll. Their team sounds polished, follows instructions well, and adapts quickly when our needs change.

Consistently professional, courteous, and on-brand.

Kim, Practice Administrator

We were worried about outsourcing customer service, but WESP changed our minds. They speak with confidence and warmth, and that’s exactly how we want our business to come across.

Their call handling process is efficient and transparent.

Marcus, Marketing Strategist

We love how easy it is to review past interactions, track call volume, and spot trends in customer behavior. WESP gives us more control over our communications than we had before.

WESP helped us create a better customer experience.

Amanda, Scheduling Coordinator

When clients call, they don’t get sent to voicemail or stuck waiting. That smooth experience has made a noticeable difference in how people perceive our brand.

Outsourcing never felt this seamless.

Jerome, Sales Manager

WESP took the time to learn how we do things, and it shows. They handle everything with care — from basic inquiries to more detailed call scripts. We’ve recommended them to several partners already.