About Us
About Us
With over 20+ years of industry experience, and a family history of working and managing in the call center services industry, WESP knows what it means to deliver exceptional service.William Evans, along with his Chief Operating Officer Sherry, started this business in his home, just the two of them. As WESP continues to grow and expands their services nationwide, their initial mission: “Providing the highest quality of service to every client at the most affordable rate”, remains true.
To show our appreciation for the sacrifices and commitment of our service-members, WESP provides hiring opportunities to fellow Veterans and pricing discounts to Veteran business owners.
0
+
Satisfied Customers
Our Vision
At Wesp Communications, our vision is to become the leading veteran-owned call center known for reliability, innovation, and unmatched customer service. We aim to set the industry standard by leveraging our military values—discipline, efficiency, and integrity—to deliver seamless communication solutions that empower businesses to thrive.
By embracing cutting-edge technology, fostering a culture of excellence, and prioritizing the needs of our clients, we envision a future where every business, regardless of size, has access to world-class customer support that strengthens relationships and drives success.
Our Mission
At Wesp Communications, a proud veteran-owned call center, we are committed to delivering exceptional customer service with the discipline, integrity, and reliability instilled in us through military service. Our mission is to provide businesses with professional, efficient, and results-driven communication solutions, ensuring their customers receive the highest level of support.
With a dedication to excellence, teamwork, and accountability, we strive to create seamless connections between businesses and their customers, helping companies grow while upholding the values of service and commitment that define us as veterans.
0
Trusted Clients
0
Locations
0
Years Of Experience
0
Agents
Our Staff
Meet Our Professional Staff
William Evans
Chief Executive Officer
Sherry Prato
Chief Operating Officer
Emelia Fraser
HR Manager
Charlton Mellor
CEO & Founder
Allison Neville
Senior Staff
Clients Feedback
Our Clients Reviews
Finally, a call support team that actually gets it.
Carla, Small Business Owner
We used to miss leads because we couldn’t keep up with the phone. Since bringing WESP on board, every call is answered promptly by someone who knows how to talk to our clients. It’s been a major upgrade for our business.
They’ve completely taken the pressure off our front desk.
Jonathan, Consultant
WESP handles our incoming calls so smoothly, our customers don’t even realize they’re speaking with a third-party team. It’s allowed us to stay focused on delivering service without constant interruptions.
A smart investment for any business needing consistent call coverage.
Eli, Founder
We tried managing phone calls in-house, but it wasn’t scalable. With WESP, we know every customer is being taken care of, even during our busiest hours. That peace of mind is priceless.
Reliable support that fits our business like a glove.
Brianna, Operations Manager
From day one, WESP showed a deep understanding of how we operate. Their agents follow our instructions perfectly, and our clients always have something positive to say after calling in.
Our phones are always covered — even when we're not.
Denise, Director
Whether it’s after hours or during the day, WESP never misses a beat. Their around-the-clock support ensures no opportunity slips through the cracks, and that’s helped us grow faster than expected.
It’s like having an in-house receptionist without the overhead.
Raj, Operations Lead
WESP made it easy to stay connected to our clients without adding to our payroll. Their team sounds polished, follows instructions well, and adapts quickly when our needs change.
Consistently professional, courteous, and on-brand.
Kim, Practice Administrator
We were worried about outsourcing customer service, but WESP changed our minds. They speak with confidence and warmth, and that’s exactly how we want our business to come across.
Their call handling process is efficient and transparent.
Marcus, Marketing Strategist
We love how easy it is to review past interactions, track call volume, and spot trends in customer behavior. WESP gives us more control over our communications than we had before.
WESP helped us create a better customer experience.
Amanda, Scheduling Coordinator
When clients call, they don’t get sent to voicemail or stuck waiting. That smooth experience has made a noticeable difference in how people perceive our brand.
Outsourcing never felt this seamless.
Jerome, Sales Manager
WESP took the time to learn how we do things, and it shows. They handle everything with care — from basic inquiries to more detailed call scripts. We’ve recommended them to several partners already.