From scheduling appointments to urgent calls to practitioners, WESP provides the HIPAA Compliant service to prioritize and direct your calls as needed. As an extension of your office, WESP helps deliver the quality care and attention your patients require. We provide 24/7/365 answering services customized to your office’s needs, whether you require overflow, after-hours and/or emergency answering. Message delivery options are also customizable, whether you prefer call, paging, email, fax, or secure messaging delivery. Our agent platforms are able to integrate into your existing appointment scheduling and reminder software, or WESP can develop a system from scratch for you!

Agent scripts are tailored to your office specifications to ensure continuity between your in-office staff and our agents. Automation software reduces agent error as agents are automatically prompted to ask specific questions based on callers’ responses.

Benefits of Health Care Answering Services:

• 24/7/365 availability
• HIPAA compliant
• Cost effective
• Improve staff efficiency
• Customizable to meet your practice’s needs
• Secure data backup and storage
• Geographically diverse offices and secure cloud-based system