Today, it’s practically unheard of for businesses to operate without some form of online presence. Ten years ago, a simple website was sufficient for most businesses, but now with the number of social media platforms and industry specific sites, it has become more challenging than ever for businesses to keep track of all their client touchpoints (how your customers can reach you). Where you used to just monitor your work phone and email, now your team has to manage an office phone, work cell, web chat, email, Facebook, Twitter, Instagram, Angie’s List, Home Advisor, or any other of the numerous social platforms available.
The increasing demand to compete on multiple platforms makes it more difficult than ever to maintain and develop customer relationships on all of your client touchpoints. You and your staff can’t be up at all hours, night after night, to answer every question on every platform you use, but with WESP Communications LLC, you can have all accounts monitored 24/7 with a budget-friendly and customized monthly plan.
Integrate your online touchpoints into your existing customer service strategy!
Many businesses still see their online presence as a small aspect of their business, but that is rapidly changing, especially for those businesses looking to set themselves ahead of the competition. Instead of responding to online inquiries only during office hours, WESP can provide customer service and support by phone, email, and all of your online accounts at once. Whether you require shared environment or dedicated agent support, we make a plan tailored to your customer service needs and business goals. Our agents are trained to your account specifications with developed scripts, so your customers receive the same friendly, standardized service on whichever application they contact you on. We like our agents to have as much information as possible about your organization, products, and services so we can provide the best customer service possible. This is what we call becoming an extension of your business.
Automation and live answering features are available dependent on your preferences. Our agents can either schedule appointments directly, schedule a time for a follow-up call with your staff, or complete a warm transfer to one of your customer service representatives. Whether you require 24/7 or after-hours/overflow support, WESP can do the initial on-boarding for scheduling and answer frequently asked questions, so your staff can focus on their primary tasks. Our affordable rates allow you to operate more efficiently and have the same level of customer service integration as multinational corporations, at an affordable price!
Request more information on how WESP can develop a customized plan to integrate all your client touchpoints, here!
