If your business uses appointment reminders, surveys, customer support, or other inbound or outbound customer service options, then a cloud-based interactive voice response (IVR) may help eliminate the headaches and expenses of your current system.

Cloud-based IVR is easy to set-up and customized to suit any inbound or outbound business needs. One of the best aspects of IVR is that it organizes your information into simple call-routing decisions for your customers. WESP Communication’s integration services makes it easy to retrieve and share data to external applications, such as ticketing systems, CRMs, order processing systems, and more.

Key Benefits:

• Allow customers the capability of self-service
• Customized, pre-recorded options
• Increased convenience for customers in answering FAQs
• Improved time and resource management for customer service representatives

Contact WESP today to determine your IVR goals and reduce your customer service and support costs!