Knowing where, when, and how to communicate with potential customers is half the battle for businesses of all sizes. Omnichannel support is the solution to the variety of types and tools available for customers to communicate with your organization. Prior to omnichannel technology, businesses had to monitor several different social media sites, live chat, phone, SMS, email, the company website, and any other methods customers used to communicate through separate log-ins and software.
Today, with omnichannel support, all communication touchpoints are integrated and monitored simultaneously. At WESP Communications, our agents answer customer inquiries in the order they are received. Our technology keeps your customer communications organized, streamlined, and returned in a timely manner. See how omnichannel technology can support your business and set your customer service above the competition:
Integration Across Platforms
Omnichannel technology allows existing and potential customers consistent access to your business. For example, social media is a great way to drive customer traffic, but only if it is managed and used effectively. If your business is not responding to inquiries on these platforms, then you are likely losing out on opportunities for new business. At WESP Communications, we use omnichannel technology so that all of your customer communications are sent to our agent team in the order they are received. Inquiries are handled in the order they are received and our agents respond to questions, schedule appointments, receive payment information, or transfer the customer to the appropriate staff member. Improve time management for your team while improving your response time to customers across all platforms!
Consistent Customer Service Experience
At WESP Communications, we answer all incoming messages or calls to your account specifications. With automated and/or live-agent responses available, your customers can expect the same level of service and standardized responses regardless of the touchpoint they use. Our agents are trained to work as an extension of your business, providing customers with the friendly, knowledgeable service that you expect from your direct staff.
Fosters Brand Loyalty
With 24/7/365 omnichannel support with WESP Communications, your customers feel that your team is there for them whenever they need you. Building that customer loyalty helps to improve business results for ongoing relationships and increase opportunities for referrals for new business. Poor customer service is one of the leading reasons that businesses lose customers. Set the standard with your customers that you provide the highest level in total customer service.
Tailored to Customer Expectations and Habits
However your customers choose to communicate with your business, WESP Communications is there to answer. Customer habits are changing, and increasingly, they expect a response as close to immediate as possible. Make it easy for your customers to choose you over the competition by using their preferred communication platform and having it managed 24/7/365. In today’s market, it’s too easy for customers to go to a competitor, instead make sure that when they contact your business, they receive a timely response.
Omnichannel technology is cost effective and simple to implement. Find out how WESP Communications can create a tailored service experience for your customers, today!
