When time is of the essence, count on WESP to be the link between your staff and customers. We ensure your business is always available through our dispatch services. With 24/7/365 coverage, WESP agents collect accurate information and relay it to the right person in your organization, at the right time.
Accurate and Customized Dispatching
Whether you require routine or emergency dispatch services, WESP works with you to develop a customized call script so agents collect all necessary information to inform your staff of the customer's requests. Few things are more frustrating than being dispatched to a call, only to realize that you have been given inaccurate or incomplete information. We work with you to ensure that our scripts ask leading questions of callers, in order to reduce errors and provide your staff and technicians with the critical information they need to do their job.
Escalation procedures and emergency notifications are tailored to your needs. Whether you prefer email, SMS text, or calls for receiving updates, WESP can do it. We are able to support a variety of dispatch needs, including towing dispatch, sales staff notification, utility service call dispatch, property management repair calls or any other dispatch needs.
To find out more about how our dispatch services can support your business, email or call today!