In property management, the ease and speed of requesting maintenance services is one of the leading concerns for tenants. Whether you manage a residential or commercial property, maintenance work orders need to be handled as quickly and efficiently as possible as a poor maintenance program can be one of the leading causes for a tenant not to renew their lease. At WESP, we know that your property requires its own tailored support service to meet your staff requirements and to keep your tenants comfortable and happy.

Calls for maintenance or reports of issues, such as power outages or other concerns, can be handled by our agents for overflow, after-hours, or 24/7 support. Our agents help manage your work orders by determining call priority, entering work order tickets, issuing tickets, and contacting the designated on-call maintenance personnel. Our goal is to create a one-stop-shop for the communication of all building management issues. We keep management, service technicians, and your tenants informed so that any service needs are handled as quickly as possible.

WESP has developed a comprehensive building maintenance management service that:

• Monitors your open and closed work orders and in-progress maintenance in real-time
• Reviews reports of open and closed maintenance issues including details such as the status, the time it took to resolve the problem, and any escalations
• Askes the necessary questions of tenants so technicians understand the full scope of the request before getting to the location
• Analyzes and tracks the productivity of maintenance employees
• Reviews service requests, status, and timeliness of repair by individual properties
• Enables managers to post system-wide messages such as on-call contact order, unit and tenants’ information
• Advises residents and employees of building and unit status, and gives them instructions should properties be damaged or destroyed
• Lets management staff instantly access links to key information on each property
• Adds hotlines, answering and dispatch services to your maintenance program to ensure timely processing, no missed calls and satisfied tenants.

At WESP, we work to ensure that your tenants receive prompt, professional service for all of their maintenance requests. Let us help you create an effective and streamlined work order system, making one more reason why your tenants rent with you year after year.