Market Research Data Collection
Without adequate, reliable data, it’s impossible to gauge customer satisfaction, brand loyalty, or the success of marketing campaigns and understanding of purchasing patterns. Ensure your business is fulfilling its market potential with WESP Communications LLC. Our outbound market research campaigns use live agent and automated telephone, internet, or email-based technology to give you the critical […]
Mystery Shopping
Want to ensure your representatives are giving the very best service to your customers? WESP Communications, LLC’s Mystery Shopping Program can help! Our agents can evaluate and score customer service performance, upsell and cross-sell initiatives, and perform other key measures important to your business. Our tailored program can identify and improve customer service weaknesses and […]
Seminar and Event Registration
Overseeing large events takes a great deal of time and effort. Outsourcing your seminar, conference, or other special event registration helps to alleviate the challenge of generating and maintaining interest while delivering important reminders and information to attendees. Registration is one of the first opportunities to make a strong impression on your event’s attendees. With […]
Payment Protection Program
With so much uncertainty, it’s a great time to educate customers on the value of payment protection programs. Whether for appliances, cars, electronics, jewelry, or credit card services–it’s best to be prepared if unforeseen circumstances affect customers’ ability to pay. WESP’s agents are trained to handle your outbound customer correspondence and provide tailored support based […]
Warranty Program Sales
If your company sells products or services that have an associated warranty, WESP Communications LLC is able to reduce overhead costs and increase revenue. WESP offers 24/7/365 warranty call center programs at a significantly lower rate than an in-house department. Whether you require total program management or overflow and after-hours support, WESP is there to […]
How Interactive Voice Response Can Support Your Business
If your business uses appointment reminders, surveys, customer support, or other inbound or outbound customer service options, then a cloud-based interactive voice response (IVR) may help eliminate the headaches and expenses of your current system. Cloud-based IVR is easy to set-up and customized to suit any inbound or outbound business needs. One of the best aspects of […]
How to Avoid ‘Over-Automating’ Your Business’s Customer Service
Resist the urge to automate everything Automation should augment your business operations, but it shouldn’t replace customer interaction or business culture. While customers expect ease and convenience, they also want to understand your brand and feel connected to your team. A recent study commissioned by Facebook found that 56% of consumers believe it’s important that the […]
Improve Customer Hold Time and Avoid Frustrated Callers
Long hold times are one of the most common customer complaints. Despite best efforts to forecast and plan for your expected call volume, your contact center could still experience call volume spikes that can lead to longer than normal hold times. At WESP Communications, our team strives to prepare for any scenario that could increase […]
How Small Businesses Can Adapt to the ‘Amazon Effect’
It’s no secret that Amazon, and other massive corporations like it, have forever altered consumer expectations and relationships with the products and services they use. Today, customers expect near immediate responses to their inquiries, delivery of services and goods, and rapid solutions when problems arise. Gone are the days when customers will stand for delays […]
How Does Omnichannel Support Improve Customer Service?
Knowing where, when, and how to communicate with potential customers is half the battle for businesses of all sizes. Omnichannel support is the solution to the variety of types and tools available for customers to communicate with your organization. Prior to omnichannel technology, businesses had to monitor several different social media sites, live chat, phone, […]