Medical Telephone Answering Services
From scheduling appointments to urgent calls to practitioners, WESP provides the HIPAA Compliant service to prioritize and direct your calls as needed. As an extension of your office, WESP helps deliver the quality care and attention your patients require. We provide 24/7/365 answering services customized to your office’s needs, whether you require overflow, after-hours and/or emergency answering. […]
Order Processing
WESP offers 24/7/365 order processing to take orders and enter them into your preferred system. Our service allows your organization to extend business hours and increase sales without the need for the cost of additional personnel. WESP agents serve as an extension of your business and are trained on your company values, products, and services. […]
How an Answering Service Prepares Your Business for an Emergency
FEMA suggests that individuals should be prepared to be self-sufficient for at least three days in case of a disaster, but how do you prepare your business? Severe weather, power outages, or just the year 2020, all can have a major impact on your ability to run your business. In case of emergencies, you want […]
What Quality Customer Service Really Means to Your Clients
When we think about customer service, the focus is often on the direct service or product offered to customers. However, a more holistic look at your businesses’ customer service can give valuable insight into what separates your company from other competitors. You work hard to build and maintain your business relationships, but there may be […]
Product Recall Services
Product recalls are a challenge for any business; costing you time, money, and hurting your brand’s reputation. When a recall is necessary, our product recall services help ensure that your business stays connected to your customers and their needs. Our recall services ensure that your customers receive the correct information and their concerns and questions […]
Collection Reminders
Allow you and your staff to focus on the primary tasks of your business operations with our Collection Reminder Services. WESP’s live and automated reminder services remind your customers, clients, or patients of their overdue or late payments. Our debt collection process follows strict Federal Trade Commission (FTC) guidelines to recover unpaid debts for your […]
Appointment Setting
WESP’s Appointment Setting services are available for B2C and B2B requirements. Our services create a tailored solution based on your company’s products and/or services. Avoid the cold calling and allow our trained agents to develop and qualify leads and set appointments for you sales staff. Service Features: Execute campaigns that provide your team with well-qualified […]
How To Provide Excellent Social Media Customer Service
When potential customers are looking for a recommendation, they no longer ask a friend, they ask Google, Facebook, Yelp, or another social platform. COVID-19 has caused the trend towards e-commerce to increase at an even more rapid pace. These habits are unlikely to go away when COVID does, as a recent survey found that Gen […]
Lead Generation and Qualification
You have a great product or service, but how do you find the customers who need it most? Identifying your ideal customers is a challenging and tedious task, requiring hours of researching, identifying, and qualifying prospects. Our trained staff focuses on managing and maintaining up-to-date contact lists with our outbound campaign services. Save your organization […]
Licensed Insurance Sales
WESP Communications LLC offers 24/7 service and support for clients’ insurance products. Our experienced agents are licensed to sell your insurance products within the continental United States. Outsourcing your insurance customer service department saves your organization time, money, and training. WESP’s licensed and experienced insurance agents have training in a range of products, including: Life […]