Virtual Receptionists: Why Your Business Needs One
Keeping a business efficient and adaptable is a priority across all industries. One of the most popular ways for businesses to cut costs and increase efficiency is through the use of virtual receptionists. Cost of On-Site Receptionist According to Salary.com, the average annual salary for receptionists is roughly $36,983 in the United States. When factoring in […]
Building Maintenance Management
In property management, the ease and speed of requesting maintenance services is one of the leading concerns for tenants. Whether you manage a residential or commercial property, maintenance work orders need to be handled as quickly and efficiently as possible as a poor maintenance program can be one of the leading causes for a tenant […]
Appointment Management
Your clients can’t always schedule appointments when your staff is in the office. Many of us forget until we are just about to fall asleep that we really need to make that appointment already. Making your business available to answer 24/7 with a live-agent answering service means that your leads and existing clients get a […]
Disaster Response
Disaster and crises are going to happen. The best thing to do is be prepared before an emergency event occurs. Even if you are caught unprepared, WESP Communications can set-up emergency communication hotlines and answering services for your business, agency, or organization. Whether you need us to handle your overflow calls, or serve as a separate hotline […]
Direct Response Marketing Support
Direct response marketing utilizes a number of communication channels, from TV, print, radio, email, SMS text, and social media. A direct response marketing campaign can be a great way to generate interest in your product or service. WESP helps define your marketing goals and identify your target audience to provide your prospects with an offer […]
Help Desk Services
Often times, when an individual calls for help desk support, they are already frustrated. The task they are attempting to complete isn’t working how they expect it to work. When they do reach a help desk agent, they want a courteous, knowledgeable person who can easily walk them through finding a solution. At WESP Communications, […]
Dispatch Services
When time is of the essence, count on WESP to be the link between your staff and customers. We ensure your business is always available through our dispatch services. With 24/7/365 coverage, WESP agents collect accurate information and relay it to the right person in your organization, at the right time. Accurate and Customized Dispatching […]
Loyalty Program Customer Support
Building a brand identity and brand loyalty is a challenge for any business. You want to see those relationships, that you worked hard to cultivate, maintained year after year. A loyalty program is an excellent way to let your customers know you appreciate their business. To help maintain those connections, WESP’s Loyalty Program Customer Support […]
Hotlines
WESP’s hotline services are available 24/7/365 or during your proposed hours of coverage. Whether you require around-the-clock staffing or a more limited schedule, our agents are ready to meet your callers’ needs. WESP offers hotline services for any purpose, from employee relations and SOX compliant whistleblower hotlines, to disaster communications. Trust our experienced agents to […]
Overflow/After-Hours Support
Many businesses have periods of the day or week where the phones seem to be ringing off the hook. Rather than hire more staff or take your office assistant away from his or her most important tasks, overflow call support is a simple and affordable solution. Never worry about office staff call-offs, emergencies, or vacations […]