Time is money as the saying goes. We all only get 24 hours each day, but are you and your business making the most of it? The ability to outsource and automate tasks has made it easier than ever for businesses of all sizes to increase productivity. For many organizations, the low cost to delegate these tasks may be worth it for you and your staff to focus on growth and innovation. Outsource the tasks that others CAN do, so you have the time to do what others CAN’T do!
According to a U.S. Small Business Administration statistic from 2019, over a third of small businesses outsource part of their operations. That number has only risen as changing customer habits and the demand for instant service has caused businesses to adapt and improve their customer service department. Today it doesn’t make sense for businesses to keep all departments in-house. Hiring experts, developing department policies, and managing personnel require more time and money. Instead, outsourcing to a company that specializes in an area that your business requires, but doesn’t demand direct oversight of, is a great way to free up resources to focus on what matters most to your company.
Virtual Receptionist
Since last year, many businesses understand the necessity of remote and off-site work as the Covid pandemic changed the business landscape, perhaps forever. More than ever, it is essential that your business can continue running even when your physical location is not open. On-site staff can be beneficial, but a Virtual Receptionist can be a major benefit to your business and customers alike. Using a Virtual Receptionist allows your customers to reach you 24 hours a day, every day of the year! It is well-known that customers have immediate access to your competitors on the internet. If they find you online and call you to inquire about your products or services, but cannot reach anyone, they will most likely move on and find someone else that can help them. Not only will a Virtual Receptionist answer all incoming calls and reply to messages on social media platforms, they can set appointments, place sales orders, or connect the customer with YOU instantly when necessary!
Here’s the best part: A Virtual Receptionist service from WESP Communications costs only a fraction of what you would expect to pay for on-site staff. As a client, you pay only for the minutes when a WESP agent is actively working on your account, whether it is speaking to customers on the phone, replying to a live chat on your website, or responding to a review on Yelp. Using a shared environment, multiple WESP agents will be able to handle any call or message volume, ensuring you never miss an opportunity for new and repeat business!
Lead Generation & Qualification
So, you’ve created a fantastic product that is going to knock the socks off your ideal customers once they know about it. But, how do you identify those people and how do you find the time to try and reach them? WESP offers lead generation and qualification as one of our outbound services. After you provide us with a list of potential customers, we will assign our highly-trained agents to complete that list to your satisfaction. Not only do we contact those on your list, we update and change information that is relevant, such as contact information. We call this “scrubbing” and it means you may receive a higher quality list back after we have completed it. If you have used lead brokers and purchased lists previously, then you are aware that contacts on those lists may be outdated with old phone numbers or e-mail addresses. Every client of ours receives an account manager that works with you on scripts, specifications, and customer service throughout the lead generation and qualification process. This type of service combines well with our inbound answering services, so you do not miss any customer replies after we make contact with them.
Appointment Scheduling & Reminders
When a customer calls to setup service with your business, it makes sense to have them scheduled for an appointment before they hang up on that first call. At WESP Communications, our agents are trained in various scheduling software products, which allows them to make, change, or cancel appointments with callers. This makes your business more efficient and keeps your customers happy. WESP also offers appointment reminder service. This can be accomplished with a live agent, through e-mail, or even text message! If your service technician is on their way to a customer’s residence, it costs you time and money if that customer forgot to confirm or cancel their appointment. With appointment reminders, technicians and customers are on the same page, which maximizes your business’ ability to serve as many people as possible.
Contact us today to learn more ways WESP can save your business time and money!
