Many businesses have periods of the day or week where the phones seem to be ringing off the hook. Rather than hire more staff or take your office assistant away from his or her most important tasks, overflow call support is a simple and affordable solution. Never worry about office staff call-offs, emergencies, or vacations leaving your phones unmanned as our trained, friendly agents are ready to support your business any time of the day or night.
WESP offers a customizable solution with our after-hours and overflow support. Our plans are month-to-month, with no annual contract. We can support your staff for a limited time during your busiest season, or adjust your plan as your business needs change!
With so many customer options today, a missed call is often a missed opportunity! Rather than hope a possible lead calls back, or answers when you call back, make sure that the caller receives the information they need while they are looking for it.
Our multi-site and secure cloud-based solution means that your business is always connected to your customers, whether there is inclement weather, outages, or other reasons your office staff are unable to answer calls. Multilingual agents are also available in English, Spanish, and French, as well as other languages, through our partners.
Benefits of Overflow/After-Hour Support
- 24/7/365 availability
- Simple set-up
- Cost effective – no more hiring seasonal staff
- Customized to meet your budget and needs
- Month-to-month plan allows you to adjust services as required
- Multilingual agents available
