In the current economy, many businesses are struggling to hire staff. Between the slow return to normal from the pandemic, to the abundance of employment options, it has been difficult for businesses of all sizes to entice qualified candidates to return to an office setting. If your organization is dealing with a staffing shortage, it may be time to look to more innovative solutions. Here are just a few of the options available to help alleviate the workload:
1. Hire A Virtual Receptionist
Have a phone that seems to be constantly ringing? A virtual receptionist is a great solution! Remote receptionists are able to do many of the same tasks of in-house support, such as answer and transfer calls, take messages, and answer customer questions. However, there are many advantages of hiring a virtual receptionist that a typical receptionist can’t fulfill. For one, hiring a virtual receptionist is less expensive and does not require your organization to commit the onboarding, training, and other resources that hiring traditional staff requires. Another benefit of a virtual receptionist is they are able to answer calls outside of your business hours. At WESP Communications, our plans are flexible to your business requirements, whether you need 24/7 support, after-hours, or overflow assistance. A virtual receptionist is a great solution to increase customer engagement and satisfaction.
2. Outsource Your Customer Service and Support Department
When your clients require more robust support, outsourcing your customer service department is a great way to standardized the level of service your customers receive. This way, your organization has all the resources and necessary infrastructure available, such as IT support, management, training, administrative support, office space, and so on, for a fraction of the cost. At WESP Communications, we invest in the best cloud-based technology the industry has to offer. Not only is it now available to your business, but we also provide multi-language service, 24/7/365 support, and the latest in tech solutions for virtually all client touchpoints: phone, e-mail, social media, live chat, review sites, and more!
3. Utilize Appointment Management Services
Setting appointments, managing schedules, and reminding clients of appointments can be a full-time job for a busy office. Outsourcing Appointment Management Services helps to avoid no-shows or miscommunications that waste you time and money. At WESP Communications, we can build your appointment management system or use your existing system. Set-up is quick and easy, and available 24/7/365, so those last minute changes are recorded accurately and keep your business running as smoothly as possible.
Contact us today to see how WESP Communications can support your business!
