live Chat
Customers increasingly expect you to be available 24/7/365, now you can be with the use of live chat! WESP provides automated or live agent chat options based on your needs. Our standardized responses ensure that we capture the information you and your clients require to create and grow your business relationships.
Whether customers require a response for sales orders, service scheduling, or general support, our professional agents are ready to answer messages in real-time. If you already have a chat option on your website, our agents can be assigned as operators, freeing up your staff's valuable time to complete more pressing assignments. Allow our agents to provide the friendly, timely service that turns an inquiry, in the late night or early morning hours, into a new business opportunity! If your customers live and work in different time zones, live chat is a great way to maintain those relationships when your staff is unavailable.
Benefits of Live Chat:
- Clients & leads receive instant service and support
- Personal service available 24/7/365
- Increased opportunity to cross-sell or up-sell
- No hardware or software required
- Increased staff productivity
Call or email us today to see how WESP can create and easily set-up a live chat solution for your business.