what we offer in our plans
Agent Minutes / Toll Free DID Number
At WESP, we bill only for the time our Agents are actively in your account, so no charge for your phone lines ringing, caller holding times, etc. There is no minimum charge per call and we never round up to the nearest minute. What you use is what you pay.
Dispatch / Delivery Methods
- Fax
- Alpha paging
- SMS Text messaging (with confirmation available)
- Live Voice
- INDIVIDUAL or GROUP delivery
Patches / Warm Hand-Offs
- Connecting you to your customers promptly when necessary
On-Call Scheduling
- Updating contact information and scheduling your personnel that are designated to receive calls and messages from your customers
- Change your on-call information anytime, as many times as needed
Online Data Retrieval (App for IOS/Android)
- Username and Password
- Call Details
- Messages
- Voice Logs
- Voicemail
- On-Call Administration
Appointment Scheduling
- Using your existing scheduling software or ours
- No additional charge for use
- *Initial fees for training Agents on using your program and instructions for scheduling*
what we can do for your business
Services offered
- Appointment Management
- Building Maintenance Management
- Cell Phone Answering Services
- Customer Service and Support
- Direct Response Marketing Support
- Disaster Response
- Dispatch Services
- Help Desk Services
- Holiday Greeting Programs
- Hotlines (SOX, Corporate, Whistleblower)
- Live Chat
- Loyalty Program Customer Support
- Medical Telephone Answering Services (HIPAA Compliant)
- Order Processing
- Overflow/After-Hours Support
- Recall Services
- Virtual Receptionist