what we offer in our plans
Agent Minutes / Toll Free DID Number
At WESP, we only bill for the time our Agents are actively managing your account. We do not charge for your phone lines ringing, caller holding times, etc. There is no minimum charge per call and we never round up to the nearest minute. What you use is what you pay.
Dispatch / Delivery Methods
- Fax
- Alpha paging
- SMS Text messaging (with confirmation available)
- Live Voice
- INDIVIDUAL or GROUP delivery
Patches / Warm Hand-Offs
- Connecting you to your customers promptly when necessary
On-Call Scheduling
- Updating contact information and scheduling your personnel that are designated to receive calls and messages from your customers
- Change your on-call information anytime, as many times as needed
Online Data Retrieval (App for IOS/Android)*
- Username and Password
- Call Details
- Messages
- Voice Logs
- Voicemail
- On-Call Administration
* Additional charges may apply
Appointment Scheduling
- Using your existing scheduling software or ours
- No additional charge for use
*Initial fees for training Agents on using your program and instructions for scheduling*