Customer Service and Support

 At WESP Communications, we work as an extension of your business. That means we strive to provide the customer service that reflects your mission and values. When your customers call, they need to receive friendly, knowledgeable service every time! Our 24/7 support of trained agents makes sure that your customers receive the personalized attention that keeps them coming back year after year. WESP agents handle each call per your instructions. We can create scripting based on your FAQs and precise requirements. 

• 24/7/365 support available or tailored to your after-hour, overflow, or other specific needs
• With over 30+ locations available to us, outages or weather emergencies mean we rollover your calls to an unaffected site. You never miss a call!
• One-on-one attention to your customers
• Able to provide support to customer and lead through any communication touchpoint (phone, SMS text, live-chat, email, or other)
• Integrate with your team or work as a separate customer support department
• Escalation protocol of unresolved issues based off your preferences and needs
• Receive sales inquiries
• WESP agents can make the sale or can warm transfer the contacts to your sales professionals
• Multilingual support available
• Able to integrate with your customer service software provider 
• Our cloud-based platform allows us to integrate with your web-based customer service/help desk software

Call or email us today to see how WESP can provide you a custom service plan to meet your business needs! We look forward to showing how well we can support you and your customers.