What Quality Customer Service Really Means to Your Clients
When we think about customer service, the focus is often on the direct service or product offered to customers. However, a more holistic look at your businesses’ customer service can give valuable insight into what separates your company from other competitors. You work hard to build and maintain your business relationships, but there may be […]
How To Provide Excellent Social Media Customer Service
When potential customers are looking for a recommendation, they no longer ask a friend, they ask Google, Facebook, Yelp, or another social platform. COVID-19 has caused the trend towards e-commerce to increase at an even more rapid pace. These habits are unlikely to go away when COVID does, as a recent survey found that Gen […]
Ways to Maintain a Business Growth Mindset in 2020
When we look back at what defined 2020, words like uncertainty or change may come to mind. Most likely, we will throw some more colorful words in there as well. For businesses, there have been many unknowns (pandemic, mandated business closings, massive wild fires, murder hornets, just to name a few) that have affected so […]
4 Factors to Consider When Choosing an Answering Service
The call center industry is a diverse group, from small operations to multi-national corporations. Some centers specialize in a certain industry and others provide a diverse range of services. With such a wide range of options, it’s important to consider these factors when choosing a call center for your business needs: 1. Quality Quality is […]
Resources for Veteran-Owned Businesses
There are many reasons for veterans to start a business. For some, the idea of no longer having to take orders from a supervisor can be extremely appealing! Thankfully, there are TONS of resources for veteran-owned businesses, even some specifically for service-disabled veteran-owned small businesses (SDVOSB), woman veteran-owned businesses, and active duty service members and […]
Simple Solutions to Common Challenges of Being a Digital Nomad
To the 9-to-5er, the image above is the idealized version that most imagine of digital nomads. You, a beach, and 5G, living the dream (Does anyone else get anxiety seeing a computer around that much sand and water? Just me?). As you know, the reality can be far more challenging. Below, we will look at […]
4 Simple Ways to Grow Your Small Business in the New Year
The daily demands of managing and running a business makes it difficult to set aside time to focus on growing your company. However, making the time for a few key changes can make all the difference in increasing your revenue and expanding your organization. Below are some simple and budget-friendly ideas to increase your productivity […]
How To Provide Excellent Social Media Customer Service
When potential customers are looking for a recommendation, they no longer ask a friend, they ask Google, Facebook, Yelp, or another social platform. COVID-19 has caused the trend towards e-commerce to increase at an even more rapid pace. These habits are unlikely to go away when COVID does, as a recent survey found that Gen […]
Cost Saving Benefits of Shared-Environment Call Center Services
Thanks to omnichannel technology, WESP’s call center agents are now able to monitor multiple communication platforms for several different accounts simultaneously. Under this system, whether you receive a call, Facebook message, or website chat request, agents monitor and respond to customers’ comments and questions in real-time. Better yet, the interaction between all of your communication […]
Are you losing out on revenue by not outsourcing these tasks?
Time is money as the saying goes. We all only get 24 hours each day, but are you and your business making the most of it? The ability to outsource and automate tasks has made it easier than ever for businesses of all sizes to increase productivity. For many organizations, the low cost to delegate […]