Ways to Improve Your Business Social Media Presence
Develop a Schedule Creating routine, engaging content online is challenging. Depending on your resources, it can be difficult to find the time to develop and share on your company’s social media platforms. To make it a habit, and help algorithms understand your posting frequency, it’s beneficial to develop a schedule for content. Even something as […]
How to Meet the Growing Demand for Instant Customer Service
Today, it’s practically unheard of for businesses to operate without some form of online presence. Ten years ago, a simple website was sufficient for most businesses, but now with the number of social media platforms and industry specific sites, it has become more challenging than ever for businesses to keep track of all their client […]
How to Manage Your Business Reputation Online
A managed internet presence is becoming a requirement for even the smallest of businesses. Even if you don’t have an official online business presence, it is likely that your business has an online footprint. Worse, if you aren’t managing your business reputation online, someone else will. Without actively managing your business reputation, you allow others […]
How to Respond to Negative Customer Reviews Online
Creating an online presence can leave any business owner feeling a little vulnerable. Once you develop a space on the internet for your company, it opens your business up to potential criticism and negativity. While all business owners want to see their business reflected in the best light on the “wild-wild-web”, sometimes the only option […]
How to Outsource Customer Service Without Losing Authenticity
When looking to outsource your customer service, how do you maintain customer trust and confidence? It’s an important question. It is one you should be asking at your organization, and of any call center you are considering for service. Below are some easily implemented guidelines to help you outsource your customer service requirements, without sacrificing […]
4 Ways Call Center Automation Technology Limits Account Errors
Automation software is a beautiful thing for businesses. In the call center industry, gone are the days when operators used pencil and paper to manually check account information or working without prompted reminders to complete account actions. Working without automation technology often lead to operator errors when agents forgot to input necessary information for clients. […]
Industry Trends: Customer Habits Shifting to Text & Email
As a business owner, you are constantly looking to improve the way you serve and support your customers. One of the best ways to do that is making sure you are communicating effectively with your clients. Few things can be more frustrating to your business than when a client cancels last minute or is a […]
Should My Call Center Be Located Near Me?
When looking for a call center, many will start their search in close proximity to their business location. It can make sense to source locally when proximity matters. However, for remote technical services, should location be a factor? Check out our thoughts on how location can impact call center services, but not necessarily in the […]
Industry Trends: Shared Environment vs. Dedicated Agent
When considering a call center for your business, it’s important to have a general understanding of commonly used terms and systems in the industry. A basic knowledge on how call centers structure their support options can help save time, money, and improve the standard of service for your organization. Below are some of the different […]
5 Overlooked Ways to Support Your Employees on Labor Day
Labor Day weekend, for most employees, marks the start of the school year, the end of summer, and (possibly) a long weekend. For businesses, however, Labor Day should be an important time to reflect on how we lead and support our workforce. First, we’ll start with some brief history. Labor Day was originally meant to […]