Product recalls are a challenge for any business; costing you time, money, and hurting your brand’s reputation. When a recall is necessary, our product recall services help ensure that your business stays connected to your customers and their needs. Our recall services ensure that your customers receive the correct information and their concerns and questions are resolved in a timely manner.
Benefits of product recall services:
- Give customers the information they need, when they need it
- Resolve customer returns, refunds, and/or repairs
- Process, handle, forward or dispose of returns
- Rapidly provide necessary information, deliver parts, or replace items
Product Recall Service Programs:
- Product Recall Planning & Prevention – for organizations not currently offering a product recall, but are looking to prevent issues leading to recalls before they happen and ensuring timely response if/when they occur.
- Product Recall Help Desk Services – for organizations that require answering services and customer help desk support during periods of high customer call volume
- Product Recall Fulfillment Services – for organizations that require a range of services, from mail notifications and answering services to fulfillment services including processing and/or warehouse services for returns and replacements
- Customized Product Recall Services – for product recall consulting & management companies looking to partner in order to supplement their own services
Our multi-site solutions allow WESP to support the majority of recall programs. Contact us today to see how WESP can set-up a product recall support program to meet your organization’s needs.