- info@wespcommunications.com
- (410) 397-7648
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Offering Inbound, Outbound, and Automated Call Center Services
“Providing professional, courteous, and timely service to every client”
Whether we provide services for your company 24/7, after hours, or on weekends, WESP uses the latest technology to increase efficiency and effectiveness.
There's nothing generic about your business, so why use a generic greeting or message format? WESP knows you need personalized service to stand out from others. We want to be an extension of your business!
Every client is our top priority. We do not offer paid-priority answering. Our Agents are highly-trained with vast industry experience, ensuring your customers are well taken care of.
SDVOSB (Service-disabled Veteran-owned)
William Evans, our owner, is a service-disabled veteran who spent over five years in the United States Army with the 82nd Airborne Division. William spent one year deployed in Afghanistan in support of OEF 11-12. He was medically retired from service in 2014.
Family-run business
With over 20+ years of industry experience, and a family history of working and managing in the call center services industry, WESP knows what it means to deliver exceptional service.
HVAC, Plumbing, Contractors, Landscaping
Doctors, clinics, healthcare equipment, home health agencies, medical answering services *HIPAA Compliant Secure Delivery*
Commercial Real Estate, Apartment Complexes, Public Housing
Towing, Commercial Drivers, Plow services, Transporting
Legal Firms, Attorneys, Accountants, Financial Advisors
Internet Providers, Cable Television Providers, Multimedia Companies
This list is not all-inclusive to the variety of businesses we serve.
Contact us today to see how WESP Communications, LLC can provide your business with the quality service it deserves.
WESP Communications is a professional call center service that helps businesses handle customer calls, appointment scheduling, and support—so you never miss a client opportunity.
We serve businesses in healthcare, legal, real estate, e-commerce, home services, and more. If customer communication is key to your business, we can help.
Choose a plan based on your call volume, create your account, and our onboarding team will get you fully set up—usually within 24-48 hours.
Absolutely. Use our live chat or schedule a free consultation. We’re happy to learn about your needs and show you how WESP can help.
No. Our services are billed month-to-month. You can cancel or change plans at any time—no hidden fees.
Yes, all of our agents are U.S.-based, trained professionals who deliver friendly and accurate support to your callers.
Definitely. We work with you to build a custom script that reflects your brand tone, values, and specific needs.
You won’t. Our agents answer live, take messages if needed, and you’ll receive instant notifications via email, phone, or text message.
Yes, we integrate with your calendar system and schedule appointments based on your availability and preferences.
Yes, you can update your call instructions or script anytime by phone, chat, or email with one of our customer service representatives.
We use industry-standard encryption and comply with data protection standards, including HIPAA for medical clients.
Yes. It’s simple, and we’ll walk you through the setup so your calls flow smoothly to our agents.
Yes. You’ll have access to call recordings and/or transcripts via request, depending on your plan.
We support many popular platforms. Let us know what you use, and we’ll help set up the integration.
We offer flexible, monthly subscription plans. Payments are processed securely and you can manage your subscription at any time.
Yes. You can request past invoices at any time with a customer representative or by email.
You can upgrade or downgrade your plan at any time to match your needs. Usage alerts can help you stay on top of your plan limits.
Yes, you can securely update your billing information at any time.
We offer both 24/7 and business-hours-only support, depending on your plan.
Yes, we offer English/Spanish bilingual support, and can accommodate additional languages as needed.
WESP Communications LLC (WESP) is a Vets First Verification Program Certified Service-Disabled Veteran Owned Small Business (SDVOSB). WESP offers professional inbound, outbound, and automated call center services. We are a family run business with over 20+ years of industry experience, and a positive and professional history of working and managing call center services. We proudly serve our community and clients with the same level of commitment as serving our country.
Carla, Small Business Owner
We used to miss leads because we couldn’t keep up with the phone. Since bringing WESP on board, every call is answered promptly by someone who knows how to talk to our clients. It’s been a major upgrade for our business.
Jonathan, Consultant
WESP handles our incoming calls so smoothly, our customers don’t even realize they’re speaking with a third-party team. It’s allowed us to stay focused on delivering service without constant interruptions.
Eli, Founder
We tried managing phone calls in-house, but it wasn’t scalable. With WESP, we know every customer is being taken care of, even during our busiest hours. That peace of mind is priceless.
Brianna, Operations Manager
From day one, WESP showed a deep understanding of how we operate. Their agents follow our instructions perfectly, and our clients always have something positive to say after calling in.
Denise, Director
Whether it’s after hours or during the day, WESP never misses a beat. Their around-the-clock support ensures no opportunity slips through the cracks, and that’s helped us grow faster than expected.
Raj, Operations Lead
WESP made it easy to stay connected to our clients without adding to our payroll. Their team sounds polished, follows instructions well, and adapts quickly when our needs change.
Kim, Practice Administrator
We were worried about outsourcing customer service, but WESP changed our minds. They speak with confidence and warmth, and that’s exactly how we want our business to come across.
Marcus, Marketing Strategist
We love how easy it is to review past interactions, track call volume, and spot trends in customer behavior. WESP gives us more control over our communications than we had before.
Amanda, Scheduling Coordinator
When clients call, they don’t get sent to voicemail or stuck waiting. That smooth experience has made a noticeable difference in how people perceive our brand.
Jerome, Sales Manager
WESP took the time to learn how we do things, and it shows. They handle everything with care — from basic inquiries to more detailed call scripts. We’ve recommended them to several partners already.
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