Big company capabilities, Small company care

sdvosb

SDVOSB (Service-disabled Veteran-owned)

William Evans, our owner, is a service-disabled veteran who spent over five years in the United States Army with the 82nd Airborne Division. William spent one year deployed in Afghanistan in support of OEF 11-12. He was medically retired from service in 2014.

Family-run business

With over 20+ years of industry experience, and a history of family members working and managing in the call center services industry, WESP knows what it means to deliver exceptional service.

Humble beginnings

William Evans, along with his Chief Operating Officer Sherry, started this business in his home, just the two of them. As WESP continues to grow and expands their services nationwide, their initial mission: "Providing the highest quality of service to every client at the most affordable rate", remains true.

Veteran Preference Hiring and customer discount

To show our appreciation for the sacrifices and commitment of our service-members, WESP provides hiring opportunities to fellow Veterans and pricing discounts to Veteran business owners.

Multi-site solution

With access to over 1,000 Agents and 30+ different locations, WESP Communications offers the highest quality of service for businesses with any call volume. Long hold times and caller hang-ups are a thing of the past with WESP!

Find out more

Our Business

Continuity

  • Cloud-based call center platform (redirects call traffic to other sites if one goes down)


  • Data is backed up 3 times a day


  • Systems tested regularly

Compliance

  • HIPAA


  • PCI-DSS


  • FEPRA

Secure Data Exchange

  • SFTP, XML/JSON/Web Services via SSL


  • 3DES Encrypted files with optional Drag-N-Drop Decryption Tool


  • SSL Encrypted Web Portal